JUMIA TRAVEL LAUNCHES A NEW FEATURE TO SCALE FACEBOOK MESSENGER AS A CS CHANNEL

Please follow and like us:

  • 0
  • Share
JUMIA TRAVEL LAUNCHES A NEW FEATURE TO SCALE FACEBOOK MESSENGER AS A CS CHANNEL.

Africa’s leading online travel agency Jumia Travel has announced the launch of customer service for Messenger with Salesforce (world’s leader in Customer Relationship Management).

Accra, Ghana – 19 th July, 2017 – Facebook Messenger is now fully integrated in Jumia Travel’s system as a powerful channel for Customer Service. The integration of customer service for Messenger in Jumia Travel’s system marks a new dawn for its customer service experience, as it offers a live chat experience on Facebook Messenger. The tool can also be used to instantly request for a hotel room on the platform, where the company’s professional Travel Advisors will offer counsel on the best accommodation options as well as make the booking.

As the first African company to integrate Facebook Messenger in its own system, Estelle Verdier, Jumia Travel’s COO and Co-Founder says that this is a “show of our great commitment to always bring the latest technology and high quality services to our customer in Africa”.

On its recently published hospitality report for Africa, Jumia Travel states that 51% of searches done on the website are via smartphones, with 68% of the bookings. This compares to 49% and 32% of searches and bookings respectively done through the desktop.

“In Africa, e-mail penetration has remained low especially because it doesn’t provide a fluent conversational experience and is not fitted for mobile. With Customer Service for Messenger integration, we bring to our customers an instant and convenient way to chat with us on mobile from Facebook. We trust that Facebook Messenger will become a major channel in the coming years, and this new feature allows us to scale the communication with our customers on Messenger,” says Stanislas de Dinechin, Jumia Travel’s Global Head of Customer Service.

The tool will also be used to handle customer queries and requests such as airport pickup, and booking modification among others. With a high ‘mobile first’ population in Africa, Facebook Messenger provides a great opportunity to reach people in addition to other social media platforms, as compared to the conventional browser.

Madam Omolara Adagunodo, Country Manager of Jumia Travel in Ghana also stated that ‘’ Social Media is a very important tool of communication these days making it more important for our customers to directly have access to or well trained travel advisors. Instant feedback and real time solutions to all their travel related problems are what we aim to achieve’’

About Jumia Travel,

Jumia Travel (travel.jumia.com) is the N°1 Pan African Online Travel Agency, which simplifies the travel booking experience by allowing users to compare prices and amenities in a fast and secure manner.

With more than 30,000 hotels in Africa (+300,000 hotels around the world) and more than a hundred flight companies as partners, Jumia Travel aims to democratize travel by reducing travelling cost, providing the largest inventory of properties and granting local & high-quality services to become the one stop travel shop in the continent.

Jumia Travel is active in over 40 countries in Africa, with 10 local offices, and more than 400 travel specialists constantly in touch with our customers. Our main hubs are in Lagos (Nigeria), Accra (Ghana), Dakar (Senegal), Abidjan (Ivory Coast), Algiers (Algeria), Douala (Cameroon), Kampala (Uganda), Dar Es Salaam (Tanzania), Nairobi (Kenya) and Addis Ababa (Ethiopia). Before June 2016, Jumia Travel was known as Jovago. It was founded in 2013 by Jumia and is backed by MTN, Millicom, Rocket Internet, Orange, Axa and other financial partners.

Facebook Messenger by Salesforce.

BY: ISAAC KOFI DZOKPO/GHANAMEDIAWORLD.COM

DISCLAIMER: “The views expressed in this article are the sole responsibility of the author and do not neccessarily reflect those of  Ghana Media World. The contents of this article are of sole responsibility of the author(s).  Ghana Media World will not be responsible or liable for any inaccurate or incorrect statements contained in this article.” © GHANAMEDIAWORLD.COM

HAVE A SAY. WHAT DO YOU THINK? DROP COMMENTS!

SOURCE:  WWW.GHANAMEDIAWORLD.COM

@ghanamediaworld on Twitter / lnstagram  ghanamediaworld

Do you have a story for The Ghanameiaworld Online news team? Email us at ghanamediaworld@gmail.com Or call us:

THE NEWS ITEMS ARE REAL  AND WE ARE NOT FAKE MEDIA,WE ARE HERE  FOR YOU  BECAUSE OF  TRUELY MEDIA. IF NOT BECAUSE OF YOU, WE CANNOT BE GHANA MEDIA WORLD. OR WHAT WE HAVE REACH TO BE NOW.WE PUBLISH WHAT IS TRUELY INSIDE THE MEDIA OF THE WORLD FROM JOURNALIST NEWS,MEDIA NEWS AND FROM THE PEOPLE WE GET THE REAL NEWS FROM AND TO GHANA MEDIA WORLD, WITHOUT HIDDEN THINGS FROM YOU AND FROM THE TRUTH THAT WE GET FROM MEDIA AND JOURNALIST.AND ALSO SOMEWHERE WE GET TO KNOWN.OUR MEDIA PAGE IS STILL NOT COMPLETED,THERE IS A LOTS TO BE DONE IN GHANA MEDIA WORLD PAGE.FOR THE MEAN TIME WE PUBLISHED NEWS,WE ADVERTISE FOR PEOPLE,ETC.LISTEN TO MANY RADIO STATIONS IN OUR PAGE BY CLICK.

READ MORE @ WWW.GHANAMEDIAWORLD.COM

CONTACT OF MEDIA AND ADVITISED IN OUR WEBPAGE ,IF YOU NEED PROFECTIONALS RADIO STATION LIVE STREAMING FOR BROADCASTING TOOLS PLUS WEBPAGE,DOMAIN,WE ARE NUMBER ONE PROFECTIONALS TO HELP YOU,FOR QUETIONS,DONATIONS,CONTACT OUR E-MAIL ADDRESS  ghanamediaworld@gmail.com

SHARE OUR PAGE AND LIKE US IN FACEBOOK,INSTAGRAM,WHATSAPP,PINTEREST,YOUTUBE,LINKEDIN.

WE ARE NUMBER ONE TRUELY MEDIA.

 

Facebook Comments

Please follow and like us:

  • 0
  • Share

SHARE THIS:

Comment Below

comments

Leave a Reply

Your email address will not be published. Required fields are marked *

Time limit is exhausted. Please reload CAPTCHA.